Boost Mobile Got Hit by the BBB for the Phones
Complaint Details
Boost Mobile
P.O. Box 54988
Irvine, CA 92618
Contact: Valerio, Loretta
Phone: (888) 266-7848
Thurman, Byron
821 West Green Street
Stephenville, TX 76401
(254) 522-8257
byronthurman@gmail.com
Thank you for letting us know that you are dissatisfied with the company’s response to your complaint. Although we forwarded your comments to the company, they have not responded further or their response failed to address your concerns. We are, therefore, unable to pursue this matter further and are closing our file.
Your complaint will remain in our files and will become part of the information we issue to the public about this company.
Thank you for using the Better Business Bureau. Please contact us if we can assist you in the future.
Complaint ID: 98426261
Complaint Classification:
Complaint Description – Posted 6/30/2009 9:02:48 AM
I talked to everyone I could and nobody would resolve the issue for me. I talked to Boost Customer Service, Boost Technical Support, Boost Sales department, boost managagement, and Boost’s shipping center Brightpoint I was told it was my phone for the first week, then I was told they had a tower down in my area, then I was told there was no service in my area. So I asked to return the phones and I was told they couldn’t do that because they don’t ship the phones. I ordered from Boost Mobiles website, they sent me the phones to an area they wouldn’t work. I have an old phone that works, but it runs on a different network (Nextel). So essentially they sent a phone that would never work and I am out almost $400 in charges they refuse to fix. When I tried to resolve the complaint with them I was told I needed all of my boxes even though they told me I could throw them away because I woudn’t have any further problems once they got the tower up. That tower doesn’t even cover my area! I was also told they would be unable to help me because it had been over two weeks. However in other instances later they were able to tell me my order date. If they have my customer information on file they should know when I ordered my service and when I gave them an estimation they didn’t check they just told me I was unable to return because their policy states they have a 2 week limit. And I would also be required to have all of the packaging that they told me I could throw away.
Complaint Summary
Ordered 2 phones that were sent to me in an area that they don’t provide service.
Resolution Sought
Take the phones back and refund money or provide equivelent service to my old phone and laying the blame off to their shipping company and making me call every section of their company. It’s not my responsibility as a consumer to know whether a specific model works in my area.
Additional Information
Date Problem First Occurred:
5/28/2009
Product or Service: Unlimited cell service
Model Name or Number: i465
Date Purchased: 5/28/2009
Order Number: 2766545
Amount In Dispute: $0.00
Company’s Response
Company’s Initial Response – Posted 07/14/2009
Closing due to no contact. We called the customer on 6/30, 7/1, 7/2, 7/3, 7/5, 7/6, 7/7, 7/8 and were not successful in reaching the customer.
Initial Response Summary
Closing due to no contact. We called the customer on 6/30, 7/1, 7/2, 7/3, 7/5, 7/6, 7/7, 7/8 and were not successful in reaching the customer.
Consumer’s Rebuttal
Consumer’s Rebuttal – Posted 07/16/2009
I currently cannot be contacted via phone as I am currently relocating and cannot afford additional cell phone expenses upon my business account. Email is always the best way to contact me as I am a web developer and only use phones for business purposes. My email is byronthurman@gmail.com. If it is essential I have a phone please let me know and I will set up arrangements with my associate who is here with me to allow me to release his number for contact.
Company’s Final Response
Company’s Final Response – None Posted
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